Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Urgent appointments for today or tomorrow

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

Our appointments are for 10 minutes, for one problem and for one person only. You may be asked to book another appointment if there are several problems that need to be dealt with.

Ways to book

Extended Access

We also have extended access available. See our Out of Hours information.

Book a Routine Appointment

Our appointments are for 10 minutes, for one problem and for one person only. You may be asked to book another appointment if there are several problems that need to be dealt with.

You may be asked the nature of your problem to ensure you are offered the appropriate clinician.

Ways to book

1. Download the NHS App

2. Request an appointment online

3. Use our online services

4. Telephone: 01622 686 963 after 2pm

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 10:30am.

Telephone: 01622 686 963

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

1. Telephone us on 01622 686 963.

2. Cancel an appointment online

3. Cancel using our online services

4. Cancel through the NHS App

Out of Hours

Enhanced Access

You can now see a GP or other healthcare professional out of hours. 

Enhanced Access appointments are available for all patients in West Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

These appointments offered could be:

  • At your registered practice
  • At another local GP practices
  • At another local NHS service - such as a General Practice Hub

We offer:

  • Evening Weekday Appointments (Monday to Friday) - 6:30pm to 8pm at a local practice
  • Saturdays Appointments - 8am to 12pm at a local practice
  • Sunday and Bank Holiday Appointments - 9am to 12:30pm at a hub in Tonbridge or Maidstone

In order to book these appointments, you will need to contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6:30pm to 8pm Monday to Friday.

Minor Injuries

We can offer advice and treatment for a variety of minor injuries including cuts and sprains.

If you need advice or treatment, please telephone the surgery on 01622 686 963 before attending A&E as this may prevent a long wait.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Sevenoaks Urgent Treatment Center

This is based at Sevenoaks Hospital is Open 8am to 8pm, 7 days a week 365 days a year and has one GP providing up to 32 appointment slots per day.

The service is suitable for patients for same-day appointments that cannot wait 24 hours to be seen.

You can be seen by a GP at the Sevenoaks Urgent Treatment Center by

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online