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Exciting Update Coming to Our Phone System!
If you’ve received a text or email titled "Voice Connect Update," don’t worry—it’s not a scam!
We’re getting ready to launch some helpful new features on our telephone system.
Soon, you’ll be able to order medication and book certain types of appointments easily over the phone.
We’ll let you know as soon as the new system is up and running.
With this modernised system, you'll enjoy several benefits:
- Reduced Waiting Times: Get quicker access to our services without the long hold times.
- 24/7 Access: You can now contact us at any time, day or night, for various services.
- Online Appointment Management: Easily book or cancel your appointments at your convenience.
- Request Sick Certificates: Streamline your requests for sick certificates without the need to call.
- Self-Referral Portal: Access helpful links for self-referrals directly through the system.
The VCN allows patients to:
- Request sick notes
- Order repeat prescriptions
- Check or cancel appointments
- Access other self-service options via our telephone system
This will be a really helpful way for patients to manage common queries without needing to speak to reception.
Published: Apr 30, 2025