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Excellent Patient Feedback at Wallis Avenue Surgery
Wallis Avenue Surgery is delighted to share that our recent patient feedback has been overwhelmingly positive. We are proud that so many of our patients have taken the time to express their satisfaction with the care and service they receive from our team.
- Appointment was on time, hca was lovely
- Nurse was very nice and kind. And gave me the injection with no pain.
- Doctor Alexander is very nice to explain my situation, efficient!
- I found the staff so helpful and welcoming nurse and Doctor.
- Great communication and always good pleasant
- Because I came up the surgery this morning and you said the power had gone give us a ring about 11 I’ve said that’s fine so I’ll come out about ten I think it was with my dog’s walking I and you said you can do it now if you want to and I said I’ve got me dog or go home and I’ll come back she said hang on I’ve gone find out she come back and said yes come when you’re ready couldn’t have been more helpful if she tried really good thank you all very much you all have a lovely dance thank you
- Yes I was greeted by Hannah seconds after signing in,
- The nurse
- The doctor listened to everything I asked of him and he solved it also
- Managed to get an appointment that morning the consultation was informative with follow up appointment scheduled
- Quick and efficient
- Same day appointment given for flu jab and very little wait time once registered
- Good service on phone good manners
- I took poorly this morning I called and they made me an appointment because the symptoms got worse my daughter called 111 and they sent me to A and E and I didn’t get chance to cancel my appointment
- Clean tidy waiting room. Didn’t wait for long. Lovely dr who actually listened and showed interest
- Quick efficient and friendly
- The staff are always friendly and helpful – I have never had cause to complain?
- I think all the girls and nurses have been very helpful and lovely my nurse today was very supportive and I had good results!!
- Because you asked me
- Doctors are excellent, but the receptionists provide very poor service and are unkind.
- Went in on time and the nurse was a lovely lady
- Quite quick on waiting time to see nurse and receptionist very polite so pleased I’m with Wallis avenue surgery oh and the nurse was kind
- The service has improved at Wallis Avenue, a little more to do.
- I was happy with the nurse today she was very nice and polite and I was in and out which is very good for me as I have a fear of being away from my comfort zone.
- The length of wait for someone to answer the phone was 35 minutes but once I was through the receptionist was very helpful and friendly. She made me a face to face appointment for the same day. At the appointment which was running 10 minutes late, the clinician, Michelle was very helpful and kind
- It is a very good practice
- I was finished before appointment was due
- Nurses are good and mostly on time with appointments
- Nurse was lovely and very friendly
- They are very helpful and try their very best
- Because you are try to sort my health out for me as, not been in for a long time, so you are going to sort it out for me
- The surgery has improved well over past few years. Nice to have a water machine. Have seen the same dr many times this yr which is good instead of seeing different ones all the time! The staff are working well also.
Patients have highlighted the surgery’s friendly and welcoming staff, the professionalism of our clinicians, and the efficiency of our appointment system. Many have also praised the supportive atmosphere and the commitment of our team to providing compassionate, high-quality healthcare.
Wallis Avenue Surgery would like to thank all patients who shared their views. Your feedback helps us to continue improving and to provide the best possible care for our community.
If you’d like to share your own experience, please visit our Feedback section or speak to a member of our reception team.
Published: Nov 5, 2025