GETTING IN TOUCH WITH US

We are aware there are significant problems getting through to us on the phone. We are sorry and would like to apologise for any distress caused.

Many GP surgeries across the country are in a similar position. We understand how frustrating it can be for it to take longer than normal.

We would like to reassure you we are working hard to resolve the situation.

What can you do to help?

• Choose well – can the pharmacy help your symptoms?  Call 111 if you are unsure which sort of treatment you need. You can also go online 111.nhs.uk
• Download the NHS app. You can use this to book and cancel appointments and order repeat prescriptions. 
• Cancel appointments you no longer need.

It’s useful to remember our teams are on the front line and see both the best and the worst of us all. They work incredibly hard to help patients navigate the system, but may not be able to offer you exactly what you want at all times.

Please be patient and courteous, they want to find the best solution as much as you do.

It is also important that we have up-to-date contact details for you, so we can let you know about screenings, vaccinations and appointment reminders. If you have changed your mobile number or email address recently, you can add it to your NHS record by following the guidance about managing your NHS account. You may also receive a text or email from the NHS asking you to do this. If you are unable to update your details online or through the NHS App, please get in touch with us and we’ll update your records for you.

We are grateful for your understanding.